Terms of Service

1. Agreement to Terms

By accessing or using PlanSureAI ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

These Terms apply to all users of the Service, including but not limited to property developers, planning consultants, and other professionals in the UK property development sector.

2. Description of Service

PlanSureAI is an AI-powered planning intelligence platform that provides:

• Automated planning risk assessments for UK property development sites
• Analysis of local planning authority (LPA) policies
• Risk scoring and mitigation recommendations
• Policy citation and reference materials

4. User Accounts and Access

4.1 Account Creation

You must create an account to use our Service. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4.2 Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use this Service.

5. Subscription and Billing

5.1 Subscription Tiers

We offer various subscription tiers (Explorer, Developer, Expert, Enterprise) with different usage limits and features. Current pricing is available on our website.

5.2 Payment Terms

• Billing cycle: Subscriptions are billed monthly or annually in advance
• Payment method: We accept payment via credit card through Stripe
• Auto-renewal: Subscriptions automatically renew unless cancelled
• Price changes: We reserve the right to change prices with 30 days' notice

5.3 Cancellation and Refunds

• Cancellation: You may cancel your subscription at any time from your account settings
• Effect of cancellation: Service access continues until the end of your current billing period
• Refunds: We do not provide refunds for partial months or unused assessments, except where required by law
• Trial periods: If offered, trial periods may be subject to separate terms

5.4 Usage Limits

Each subscription tier includes specific usage limits (number of assessments, sites, etc.). Exceeding these limits may require an upgrade or additional charges.

6. Acceptable Use Policy

6.1 Permitted Use

You may use the Service for legitimate planning research and development purposes in accordance with these Terms.

6.2 Prohibited Activities

You agree NOT to:

• Scrape, crawl, or use automated tools to extract data without permission
• Reverse engineer, decompile, or attempt to extract source code
• Resell, redistribute, or sublicense access to the Service
• Use the Service for any unlawful purpose
• Upload malicious code, viruses, or harmful content
• Impersonate others or provide false information
• Interfere with or disrupt the Service's operation
• Use the Service to generate content for competing planning assessment tools
• Exceed reasonable usage limits or attempt to circumvent usage restrictions

6.3 Consequences of Violation

We reserve the right to suspend or terminate your account immediately if you violate these terms, without refund.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Service, including its software, design, content, and trademarks, is owned by PlanSureAI and protected by intellectual property laws. You do not acquire any ownership rights by using the Service.

7.2 Your Content

You retain ownership of content you upload (site plans, documents, etc.). By uploading content, you grant us a license to:

• Process and analyze your content to provide the Service
• Store your content on our servers
• Use anonymized, aggregated data to improve our AI models

7.3 Assessment Outputs

AI-generated assessments are provided for your use, but we retain intellectual property rights in our methodology, algorithms, and platform. You may use assessment outputs for your business purposes but may not redistribute them as a competing service.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

8.1 No Warranties

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

• Accuracy, completeness, or reliability of assessments
• Fitness for a particular purpose
• Uninterrupted or error-free operation
• Compatibility with planning authority requirements

8.2 Limitation of Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost profits or business opportunities
• Planning application rejections or delays
• Property acquisition or development losses
• Costs of obtaining substitute services
• Data loss or corruption

8.3 Maximum Liability

Our total liability for any claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or 100 pounds, whichever is greater.

9. Indemnification

You agree to indemnify and hold harmless PlanSureAI and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Planning decisions made based on our assessments

10. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our data practices as described in the Privacy Policy, including the processing of uploaded documents through third-party AI services.

11. Service Modifications and Termination

11.1 Service Changes

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

11.2 Account Termination

We may terminate or suspend your account:

• For violation of these Terms
• For fraudulent or illegal activity
• If required by law
• At our discretion with reasonable notice

11.3 Effect of Termination

Upon termination, your access to the Service will cease immediately. You may download your data within 30 days of termination, after which it will be deleted in accordance with our Privacy Policy.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.3 Informal Resolution

Before filing any formal claim, you agree to first contact us at support@plansureai.com to attempt to resolve the dispute informally.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PlanSureAI.

13.2 Severability

If any provision is found unenforceable, the remaining provisions will remain in full effect.

13.3 Waiver

Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer these Terms. We may assign our rights and obligations without restriction.

13.5 Changes to Terms

We may modify these Terms at any time. Material changes will be notified via email or Service notice. Continued use after changes constitutes acceptance.

14. Contact Information

For questions about these Terms:

Email: plansureai@gmail.com
Support: plansureai@gmail.com
Address: PlanSureAI
United Kingdom